FEDERICO MENTIGAZZI
Born 1978, Married, Italian citizen, UE resident, UAE based.
GSM: UAE# +971 54 32032 78 UK# +44 7937 97 81 97
E-mail: federico.mentigazzi@gmail.com
LinkedIn: www.linkedin.com/in/federicomentigazzi
GSM: UAE# +971 54 32032 78 UK# +44 7937 97 81 97
E-mail: federico.mentigazzi@gmail.com
LinkedIn: www.linkedin.com/in/federicomentigazzi
PERSONAL PROFILE
CORE COMPETENCIES AND SKILLS SUMMARY
· Creative idea generator and launcher of new projects in the Financial Industry.
· Proven talent in finding, building and developing successful “Client Care” and “Sales & Marketing” projects.
· Experience in international business development, strategy and research management.
· Extensive international experience.
· Have worked for world's largest multinational corporations (GE, Accenture, AIG) and for start-ups (AllSecur).
· Interdisciplinary background, self-taught and long-life learner.
· Deep knowledge of finance & insurance and understanding of technological concepts.
· Gave presentations (strategy, organization and management) on high international level.
· Effective people's management skill, with the ability to implement long-term business relationship and network.
· Professional and service-oriented attitude.
· Strong multitasking abilities.
· Flexibility and patience for working in a fast-paced environment.
· Experience in the management of medium to large projects on international scale.
· Experience in building and conducting meetings, using the leverage of the latest technologies or by handshakes.
· Huge experience in dealing with suppliers and external partners, without geographical barriers (UK-India-USA).
· Confident in market competition.
· Proactive in change management.
· Full willingness to move and to travel.
· Native language: Italian.
· Fluent in English. Some knowledge of Spanish, French, Portugal Portuguese and Tagalog (Filipino’s tongue).
CURRENT POSITION
· I work for the London Stock Exchange Group as the Manager of the Information Services Professional Solutions department for Italy.
· In the role, I manage projects for the market infrastructure in the following areas: Regulatory Services, Information Services and Data Feed Management.
· I personally entertain the institutional communications between the National Competent Authorities (CONSOB and Borsa Italiana SpA), the institutional investors (both financial institutions and issuers) and the market.
· I run the commercial and communication relationship regarding the Information Providing Platform with the whole listed companies present in the circuit of Borsa Italiana SpA, the Milan Stock Exchange.
· I am also responsible for the business development of the financial communication services of RNS (Regulatory News Service) for the investors in the Italian market.
· Based in Italy, often on business trip to coordinate and develop the cooperation with the NCAs and the European Security and Markets Authority (ESMA).
· Hierarchically report to the Head of Information Services Professional Solutions, while functionally to the Head of RNS of London Stock Exchange.
OBJECTIVES
· With the intellectual curiosity to learn always something new and the right balance between the technical and the commercial sides of the job, I am always keeping the business focused on results and committed to solution delivery.
· I am now looking for new challenges and I would be delighted to could develop the skills learned across Europe, the Middle East and the USA, keeping myself growing in the international financial business community of GCC.
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PROFESSIONAL EXPERIENCE
CURRENT
Major Achievements:
Strategic
Integrate a IT system for the company group to automatize 96% of manual data entry processes.
Introduce new company standardized products to new regulated markets with a pioneer pricing winning formula.
Build up a new division (hiring and directly managing 4 Account Managers) for the company.
Redesign and implemented more effective company procedures which decreased time-to-market by 75%.
Launch new websites for new product and marketing campaign.
Operational
Manage department annual budget of above 15M€.
Stay under expenses budget for each quarters of any years.
Cut total department costs by 35% within 12 months.
Increase portfolio earnings by 23% within 2 years.
Growth customer delegates base by 65%.
Reduce client attrition from 15% to 3% on yearly basis.
Receive positive score of 98% on customer satisfaction survey.
Zero complaints within the past and the current year, handling more than 350 Institutional clients and >1200 delegates.
Increase portfolio earnings by 23% within 3 years.
Boosted earnings by 35% on Data Feed Management within one year.
Reach market share of new platform from zero to 81%; main competitor (17%), residual competitors cover 2%.
Achieve and surpass company goal into generating website visit increase of 35% within six months.
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PAST EXPERIENCES
Project Manager senior - Governance, Risk, Compliance Management
Major Achievements:
Coordinate on time and on budget all the activities related to the business process re-engineering of the GRC Management for the centralized HQ Group Finance and Administration Dept., for the 12 Group’s Legal Entities and for 900 branches located between the whole Italy country and the EU countries, with a particular focus on regulations related to out of territory claims handling and payment, premium payment and risk engineering activities.
Directly report to the Group Finance and Administration Director and lead 5 people.
Manage the communication hub activities for a new ERP adoption project (total costs >5M€) among the Group Finance and Administration Dept and related users, the Damage Liquidation Offices and the Account Managers for the whole Italy country.
Provide highly specialized consulting to the MGA (Managing General Agency) of the Group in the sectors of Engineering and Fine Art, for risks above the limits of 25M€.
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Major Data and Achievements:
I held the responsibility for the timely delivery and quality products for AllSecur, a start-up Insurance Company of Allianz group, based in the Netherlands.
I personally supported the Italian Service Platform and Holland IT departments to let the expected expense constantly matching with current plans and teams.
I worked closely with the Client team (28 people) in different geographical locations (Paris, Amsterdam and Milan) to ensure agreement of business requirements, infrastructure and application design, preparation and management of project plans, and successful testing (UAT) and deployment of each project.
Coordinate of 5 Project Managers based in Italy (80 consultants and four consultancy firms).
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Project Manager for the Insurance business, in Milan, Italy
Fund Manager for the Private Bank, in Zurich, Switzerland
Major Data and Achievements:
Go-live of a new business segment of a Marine Dept. (Ensure coordination between Commercial Profit Center in Paris, IT Profit Center in Dublin, with the support of an external Tax&Law Office, Milan based).
Gap Analysis & KPI Analysis between “as is” status to “EU targets”: strong activity to meet the disigned targets for last 4Q in according to HQ Guidelines; defining “to be” scenario.
Re-engineering of Digital Archive for all the Departments with an external US Partner.
Run-off Portfolio for all the Country businesses (Solvency guidelines).
Coordinate the asset composition of a three Pension fund lines for Ultra-HNWI.
All the lines have embedded products of the Luxury Art sector, Fine Food & Wine (like caviar and very old bottles) and Numismatics (rare coins and currency).
AUM Portfolio: 500 million EUR + 500 million USD + 500 million CHF.
Team: 15 FTE (consultants and internal analysts).
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Senior Consultant - Management Consulting – Fin. Serv., Banking & Insurance
Major Data and Achievements:
Project: Change Management
Scenario: Post M&A of INTESA-SANPAOLO SpA (duration: 6 months - 15 analysts to manage)
Scope: Handling a lot of confidential information, my priority was to set and organize the change management of training courses for employees, managers and Directors.
Corporate Training:
Core Consultant – One week - Chicago, Illinois
Milestone Consultant – One week - Chicago, Illinois
“Project & Change Management” – SDA BOCCONI
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July 2005 – June 2007 General Electric Capital Bank SA – Milan (Banking Start-up - Debt Consolidate)
Customer Service, Post Sales & Collection - Vice Representative
Major Data and Achievements:
Role:
l Responsible directly to the CEO for the management of the CSI (Customer Satisfaction Index) and NPLs (Non Performing Loan) of the Bank;
l Responsible for re-engineering of PEF (Electronic Policy Funding): Re-engineering of all workflow automation;
l Coordinate of the HPWS (High Performance Work System) implementation and support the General Manager in organizing internal procedures and standards for each department of the plant, according to HPWS Model, reducing scraps and rework for the business lines (Time To Yes process: saving of 50%): Cross selling Client Care, Up-selling department, Mortgage Business, Personal Loans and CQS business;
l Responsible for HLTV Portfolio in partnership with AIG, the Mortgage Insurance partner (AIG United Guaranty);
Main activities:
Planning Sessions and Reporting to CEO about Customer Satisfaction Index / Non Performing Loans;
New Product Analysis and Cross Selling to best Clients;
Client Analysis in order to prevent any loss-risk or default status, in case of renegotiation payment term and conditions; Taking, in complete decisional freedom, any right action to keeping Customers or redemption potential Clients;
Corporate Training:
Six Sigma Black Belt – GE University
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Hedge Funds Analyst
Major Data and Achievements:
Analysis of the Alternative Investments portfolio and strategy by JV with Fortis Bank Plc UK
EDUCATION
2011 POLITECNICO di MILANO, ITALY - Scholarship Winner - Graduated: Sept. 2011
2007 SDA BOCCONI – MILANO, ITALY (Scholarship by Accenture SpA)
Master post Lauream "Project & Change Management"
2004 UNIVERSITA' DEGLI STUDI DI TORINO - TURIN, ITALY (score:100/110)
Master of Science of Education - Curriculum of Professional Trainer
Thesis title "Crisis of the Market and Market of the Crisis. Historic-economical analysis on movable assets"
1998 LICEO CLASSICO "G. & Q. SELLA" – BIELLA, ITALY
Secondary Degree in Classical Study (score: 54/60)
Achievements:
Won full scholarship for each year of University and for the MB at Politecnico di Milano
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LANGUAGES ITALIAN: Native
ENGLISH: Fluent for private and business life, spoken and written;
FRENCH: Basic
SPANISH: Basic
PORTUGAL PORTUGUESE: Basic
TAGALOG: Basic
ARABIC: Basic. Ongoing improvement.
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IT Advanced User of Microsoft Office Suite
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